Não atualiza senha

gildasio

Olá, bom dia.

Realizei a instalação SGA 2.2 em uma VPS , porém quando gero a senha no painel da triagem, somente atualiza a senha na tela do atendente após pressionar F5, como também na tela de chamada de senhas (monitor) não atualiza na tela a senha chamada, a menos que também precisa pressionar F5. Pelo que pesquisei, pode ser problema na chamada do Mercure. Alguém que já configurou puder me dar uma ajuda, agradeço.

fbravo

https://www.youtube.com/watch?v=mAtuNGe0F34&list=PLO9jGpiO1ux2vEAzKzbZsA5aKnO0Heg59

stevesmith12

Good morning. It sounds like the real-time update from Mercure may not be reaching the clients, since everything appears correctly after an F5 refresh. I’d check the Mercure connection, hub URL, and browser console for any connection or subscription errors. If those look fine, checking the SGA logs while calling a password may show where the update is getting stuck.

stevesmith12

I’ve seen similar Novo SGA 2.2 issues where the panel only updates after an F5. I’d check the Mercure URLs first, especially that the consumer URL is reachable from the browser. The browser console may also show whether the EventSource connection is failing.

stevesmith12

The F5 detail is a good clue that the senha is being generated correctly, but the real-time update is not reaching the attendant and monitor screens. I’d also check the Mercure connection and browser console for EventSource or subscription errors, since both screens only update after a refresh.

For generating secure test passwords, this may also be useful: https://gerador-br.com/gerador-de-senha/

stevesmith12

The F5 behavior is a useful clue. Since the new senha appears after a refresh, I’d check whether the Mercure EventSource connection is staying open in the browser and whether is reachable from the client. The console should also show any failed subscription or connection errors.